Comprehensive Feedback System

Title of the Practice: Comprehensive Feedback System

Objective of the Practice:

The objective of the comprehensive feedback mechanism is to achieve quality enhancement. The comprehensive feedback involves collection of feedback from all the stakeholders, which helps in monitoring the academic content and processes thereby achieving quality sustenance and progressively quality enhancement.

 The Context:

In a world of exponential change, it is a necessary imperative to every organisation and institution to be responsive and dynamic. The rapid changes have also led to increased expectations and aspirations from the students and stakeholders. It is therefore important to know the level of satisfaction and identify the gaps. The Institution then takes appropriate steps to fill the gaps and enhance quality.

It also acts as an effective mechanism in understanding the changing needs of the students and stakeholders, thereby helping in designing appropriate interventions.

In a world of increasing pressure on efficiency and effectiveness, monitoring the efficiency and effectiveness of the staff and the processes, is needed. The feedback mechanism is one such mechanism which helps achieve this goal.


The Practice:

The comprehensive feedback mechanism comprises of 3 phases:

Feedback collection : It mainly involves  a structured method of collection of feedback. It is conducted through a well designed questionnaire employing rating scales which facilitate objective Analysis. Open ended questions are also used in some of the methods for qualitative feedback.

Feedback Analysis and Reporting: The Feedback collected is analyzed by a team of IT programmers of the college under complete confidentiality. The analysis is submitted to the Principal and Management.

Action Taken: The Principal and Management decide the plan of action to improve the gaps .The action ranges from, counselling and mentoring to teaching staff to corrective actions and improvements.

The feedback is collected from the following stake holders:

  • Students :

The Feedback from students is collected in the following methods:

  • Feedback on Teaching and Institutional Quality: The feedback is collected annually from all students ,to evaluate each teachers teaching quality , Functioning of the various units and the Physical facilities of the Institution .
  • Feedback on CBCS: With the successful completion of one batch of students under CBCS, feedback was collected to evaluate the students’ opinions on the CBCS.
  • Feedback on Curriculum: The feedback on curriculum is collected from the Final Year students to evaluate the curriculum design i.e, the course structure, the courses, the syllabi etc., and to receive any suggestions for improvement .
  • Exit Form : This form helps in collecting feedback from the outgoing batch of students on the institutional functioning , with a view to elicit objective information free  from any reservation or biases.
  • Feedback from Student Quality circle (SQC): The SQC is an important mechanism involving active student participation in quality sustenance and enhancement. The SQC meets regularly to deliberate on various issues and generate ideas for improved performance.

It is therefore felt that the feedback from the SQC would focus on the quality in initiatives and processes.

  • Online Feedback: The Online Feedback is provided for on the MIS Homepage to facilitate students in providing feedback on a continuous basis in an atmosphere of absolute freedom and supervision. The Feedback is collected through a descriptive format, on quality parameters such as Teaching, curriculum, Hostel etc.
  • Suggestion Boxes: The suggestion Boxes are another means of collecting feedback from students on a regular basis. The suggestion boxes are placed in common places in the college blocks.
  • Informal Feedback: Informal Feedback is collected by the Principal, faculty and the Management members by random talk with students.
  • Industry: The feedback from the Industry is collected by the Placement Cell and the Heads of the Departments. The Placement Cell collects feedback on the performance of the students in the campus selections and the areas of improvement needed.

The Heads of the Departments collect feedback in a structured format from the industry representatives on the Board of Studies, Academic Council, speakers from industry, Companies in which students undergo Projects/Internships etc.

The feedback is collected on the curriculum design, syllabi, students’ knowledge and skills, innovations in learning etc.

  • Institutions/Academic Peers: The Feedback from Institutions/Academic Peers is collected through a structured feedback on parameters such as curriculum design, syllabi, teaching –learning methods, practicals, projects etc
  • Parents: Feedback from Parents is collected through both informal and formal structured methods.
  • Alumni: The Alumni feedback is collected through structured method on a regular basis.
  • Staff: The Feedback is collected from staff on CBCS and other Institutional parameters. While the former is collected through a questionnaire, the latter is collected through the online feedback mechanism.


Evidence of Success:

  • The Comprehensive Feedback system which evolved from a simple feedback method has helped evaluate the Institutional processes more comprehensively and critically lending it more objectivity:
  • Monitoring teaching Quality: The feedback system has helped generate more intensive monitoring of teaching methods by Weekly Reports from the Heads of the Departments.
  • Feedback from Industry and Institutions monitored more effectively
  • Evaluation of Course Outcomes, Program Specific Outcomes and Program outcomes is designed.
  • Monitoring of clubs, committees, cells and Centres through meeting and reporting.
  • It also helped generate inputs in wide areas with greater depth, leading  to steps for improvement and corrections
  • Introduction of Project works in few Under Graduate programs
  • Increased use of Teaching-Learning Innovations
  • Innovations in curriculum with introduction of skill based courses
  • Programs for Advanced learners and slow learners are evolved
  • Creation of new clubs such as ‘Soch’, Book Reading Club etc and increasing participation in other clubs and student activities
  • Promoting culture with values and ethics
  • It also contributed to the spirit of participative and democratic functioning, leading to enhanced confidence, trust and motivation among students.